Support

Getting an account

Request access on the waitlist at /waitlist; we review those requests by hand and email you when your account is ready, with a temporary password you replace on your first sign-in. The same account and password connect Arqa in ChatGPT or Claude.

Using Arqa in ChatGPT and Claude

Add the Arqa app in ChatGPT, or the Arqa connector in Claude, and sign in with the username and password of your Arqa account. Connecting creates no account: request access on the website first. Any active account can connect, paid or not.

In ChatGPT and Claude you can check your account, list your projects, open a saved plan and generate new plans; a generation or a review there spends the credits of your account, exactly as on the website, and when they run out you buy more in the Arqa app. Editing a plan happens in the Arqa app. To disconnect, remove the app in ChatGPT or the connector in Claude; you can also ask us to revoke the connection.

• "Wrong username or password, or this account cannot connect yet": use your website credentials; if you still have the temporary password from your approval email, set your own on the website first. A disabled account: write to us to restore it.
• "Reconnect your Arqa account": the connection expired or was revoked; connect again.

Credits and payments

Actions in the Arqa app and the developer API use credits. When a request fails or you stop it, the credits are refunded automatically. If you run out, the app asks you to buy a credit pack before continuing. For a charge you do not recognise, write to us with the date and amount.

Your data and account

You can ask us to export or delete your data, to delete your account, or to exclude your content from model training. See the Privacy Policy for what we collect and why.

Report a problem or a vulnerability

Found a bug, wrong output or a security issue? Email andressantiagore@gmail.com. For security reports please include steps to reproduce and do not access other users' data.